1. Information we collect

We only collect the information necessary to fulfil your orders, provide support, and tailor our services.

• Account & order details: name, billing and shipping addresses, contact details, and order history.
• Payment information: processed securely by trusted payment gateways (we never store full credit card numbers).
• Usage data: device information, IP address, and browsing behaviour gathered via analytics cookies to improve site performance.
• Support interactions: correspondence through email, live chat, Discord, and social media.

2. How we use your information

• Processing and delivering your purchases, including digital game keys and pre-orders.
• Providing customer care, warranty assistance, and product recalls.
• Sending shipment notifications, event invitations, and curated offers (you can opt-out any time).
• Improving our catalogue, site experience, and fraud prevention systems.

3. Storage & security

Your data is hosted on secure servers located in Australia. We implement encryption, access controls, and routine audits. We keep order records for seven years to meet Australian taxation and consumer law obligations and then securely delete or anonymise them.

4. Sharing & third parties

We only share personal data with partners who help us operate Game Tower Store. These partners must meet strict privacy standards and may include:

• Payment processors and fraud detection tools.
• Courier networks such as Australia Post, StarTrack, and Sendle.
• Marketing and analytics providers (Google Analytics, Meta Ads) using aggregated insights.
• Hardware or software distributors handling warranty claims.

We never sell your personal data.

5. Your rights

• Access, correct, or update your personal information.
• Opt out of marketing messages or personalised advertising.
• Request deletion of your account where it does not conflict with legal obligations.
• Lodge a privacy complaint with us or the Office of the Australian Information Commissioner (OAIC).

6. Contact us

Email support@gametowerstore.com.au or mail Game Tower Store Privacy Officer, 48 Harbour Street, Ultimo NSW 2007. We respond within two business days.